Q. How is the cancellation fee calculated?
A.
The cancellation fee is calculated by subtracting the complimentary course fee from the total received amount, including the course fee, service charge, and taxes at the time of booking, and then applying the cancellation policy. The total amount may vary depending on what is specified on each restaurant's page.
Example: For a reservation for 2 people, the course fee is 10,000 JPY (tax included), 10% service charge, and 100% same-day cancellation fee.
(1) If the restaurant's page in the Special Offer section states, "*10% service charge for one person is included."
[Calculation]
(10,000 JPY (course fee) + 1,000 JPY (service charge)) x (2 people - 1 person (complimentary)) = 11,000 JPY
11,000 JPY x 100% (same-day cancellation) =11,000 JPY
(2) If the restaurant's page in the Special Offer section states, "*Service charge [10% of course price (excluding tax) + tax] will be charged separately per person."
【Calculation】
(10,000 JPY (course fee) + 2,000 JPY (service charge for the number of people)) x (2 people - 1 person (complimentary)) = 12,000 JPY
12,000 JPY x 100% (same-day cancellation) = =12,000 JPY