How to Use

Registration procedure

• On the "JCB Platinum Card Authentication" page of the JCB Platinum Restaurant Service by SYOTAI BIYORI website, enter the first 10 digits of your JCB Platinum or higher-grade card number issued outside Japan, and click the "Authenticate" button.
• Click "Register" in the upper right corner.
• If you have read and agree to the Terms and Conditions of Registration and Membership, Terms and Conditions, and Privacy Policy, please click "Register" button.
• The membership information entry page will appear, fill in the required information and click "Register Now" at the bottom of the page.
• You will receive a temporary registration email to your registered email address. Click once on the URL in the email to complete your registration.
  
  *The URL is valid for 24 hours from the time you receive the email. After 24 hours, you will no longer be able to register, please contact us via the "Contact Us" form.
  *Please note that the same phone number or email address cannot be used again (for example, if you have already registered or if the registration process has stopped before completion).
  *If you do not receive the email, please check the following:
  

  •Check your spam or junk mail folder.

  •If you are using domain-specific reception, please add @syotaibiyori.com to your list of approved domains.
  
  *If none of the above apply to you, and you do not receive an email, please register again using a different email address.
  *If you are using a mobile carrier email address, please check the settings of your carrier.

How to change your registered information

• On the "JCB Platinum Card Authentication" page of the JCB Platinum Restaurant Service by SYOTAI BIYORI website, enter the first 10 digits of your JCB Platinum or higher-grade card number issued outside Japan, and click the "Authenticate" button.
• The JCB Platinum Restaurant Service by SYOTAI BIYORI website will appear. Click "Log in" in the upper right corner.
• Enter your membership number and password and then click "Log in".
• Click on "Settings" in the upper right corner of the screen.
• Select "Edit Profile" and click on it.
  
  •To change any information other than your e-mail address

  (1) Edit the information you want to change, and click the "Update" at the bottom of the screen.

  (2) When "The profile changes have been saved." is displayed, the update is complete.
  
  
  •To change your e-mail address

  (1) Enter your new email and press the "Update" button at the bottom of the screen.

  (2) A confirmation email will be sent to the new email address, click on the URL in the email.

  *The URL is valid for 24 hours after receiving the email. Please note that you will not be able to make any changes after that time.

  (3) When the email verification page appears, enter your current password and press the "Submit" button to change your registered email.

  (4) When the message "Email address has been changed" appears, you are done.
  *If you are not receiving the email, please check the following:

  •Check your spam or junk mail folder.

  •If you are using domain-specific reception, please add @syotaibiyori.com to your list of approved domains.

  •If you have registered using a mobile carrier email address, please change your email address from the "Settings" => "Edit Profile" page.

  *If none of the above apply to you, and you do not receive an email, please register again using a different email address.

  *If you are using a mobile carrier email address, please check the settings of your carrier.

Forgot your membership number or password?

• On the PC site, click "Forgot Password?" in the upper right corner of the screen. On the smartphone, tap the menu in the upper right corner of the screen and select "Forgot Password or Membership Number?".
• Enter your registered email address and press the "Submit" button.
  
  *Please make sure to enter your registered email. If you enter an email address other than the one you used when you registered, you will not receive an email. If you changed your email address before and have not received the confirmation email, contact us via the "Contact Us" form.
• An email with your membership number will be sent to your registered email address.
  The email will contain your membership number and a URL to reset your password. You can check your membership number here. To change your password, please click the URL in the body of the email.
  
  *The URL is valid for 24 hours after receiving the email. Please note that you will not be able to make any changes after that time.
• Click on the URL to recover your password. Enter your new password and click "Change Password".
• When the message "Your password has successfully saved" appears on the screen, your profile has been updated. Please use your new password when you log in next time.

How to make a reservation online

• On the "JCB Platinum Card Authentication" page of the JCB Platinum Restaurant Service by SYOTAI BIYORI website, enter the first 10 digits of your JCB Platinum or higher-grade card number issued outside Japan, and click the "Authenticate" button.
• The JCB Platinum Restaurant Service by SYOTAI BIYORI website will appear. Click "Log in" in the upper right corner.
• Enter your membership number and password and then click "Log in".
• When the member's top page will appear, search for your preferred restaurant by name, area, etc.
• Select the restaurant and click on "Make Reservation" at the bottom of the restaurant page.
• The credit card authorization page will appear, fill in the required information and click "Confirm".
  
  *Only JCB Platinum cards verified at the time of registration are accepted.
• The reservation request page appearswill appear, enter the required information and click on the "Continue to Confirmation" button.
  
  *If you have any food allergies or dietary restrictions, please be sure to fill in details at the time of reservation. Please note that the restaurant may not be able to respond to requests made on the day of use.
  *In case of any medical restrictions or pregnancy, please be sure to check "Have food allergies" and specify in detail at the time of reservation request.
• A reservation confirmation page will appear. If the reservation details are correct, click "Confirm Reservation" at the bottom of the page.
• The reservation desk will check the restaurant’s availability. If the restaurant is available, we will arrange your reservation.
• We will notify you about the result of your reservation request via email.
  For the confirmed reservation request, we will send you a reservation confirmation email with the details of your reservation to your registered email.
  
  *In case you did not receive the email, please check your reservation status at the "Your Reservations" on the member's top page.
• On the day of your reservation, enjoy the course menu at the select restaurant.
  
  *Please, bring and present the reservation confirmation email to a restaurant host on the day of reservation.

How to change or cancel your reservation online

• On the "JCB Platinum Card Authentication" page of the JCB Platinum Restaurant Service by SYOTAI BIYORI website, enter the first 10 digits of your JCB Platinum or higher-grade card number issued outside Japan, and click the "Authenticate" button.
• The JCB Platinum Restaurant Service by SYOTAI BIYORI website will appear. Click "Log in" in the upper right corner.
• When the member's top page will appear, click on "Reservations" in the upper right corner of the screen.
• Select a reservation you wish to change or cancel from the list of your reservations and click on [Change / View details] under the reservation status.
• Fill in your changes or cancelation request into the box at the bottom of the screen and click "Send".
• The reservation desk will confirm with the restaurant whether the change is possible or cancel the reservation.
• The reservation desk will contact you by e-mail to inform you whether the change is possible or not.
  *In case you did not receive the email, please check your reservation status on the "Your Reservations" page.
• If a cancellation fee is incurred, the JCB Platinum Restaurant Service by SYOTAI BIYORI desk will contact you by email or call the registered phone number.
  
  *If you make a cancelation directly to a restaurant, the reservation status in our system will not change.
  *If you request to change the date, time, number of people or cancel your reservation, you will be charged a cancellation fee depending on the date and time of your request.
  Important: cancellation fees are charged based on business hours on the date of cancelation arrangements. All requests sent after 19:00 JST are accepted and arranged on the next business day.
  If the day of cancellation arrangements falls under the restaurant's cancellation policy, the prescribed cancellation fee will be charged. Please check the cancellation policy in the reservation confirmation email or on each restaurant's page.

• For the PC site, click on "Contact Us" in the upper right corner of the screen. For the smartphone site, tap on "Menu" in the upper right corner of the screen, and then tap on "Contact Us".
• Enter your name, e-mail address, and reservation number, restaurant name, reservation date and time, your change or cancellation request in the message box, and click "Submit".
• The reservation desk will confirm with the restaurant whether the change is possible or cancel the reservation.
• The reservation desk will contact you by e-mail to inform you whether the change is possible or not.
  
  *In case you did not receive the email, please check your reservation status on the "Your Reservations" page.
• If a cancellation fee is incurred, the JCB Platinum Restaurant Service by SYOTAI BIYORI desk will contact you by email or call the registered phone number.
  
  *If you make a cancelation directly to a restaurant, the reservation status in our system will not change.
  *If you request to change the date, time, number of people or cancel your reservation, you will be charged a cancellation fee depending on the date of your request.
  Important: cancellation fees are charged based on business hours on the date of cancelation arrangements. All requests sent after 19:00 JST are accepted and arranged on the next business day.
  If the day of cancellation arrangements falls under the restaurant's cancellation policy, the prescribed cancellation fee will be charged. Please check the cancellation policy in the reservation confirmation email or on each restaurant's page.

How to change or cancel your reservation by email

• Please reply to the reservation confirmation email sent to you after your reservation has been confirmed, noting the details of the change or cancellation request.
• The reservation desk will confirm with the restaurant whether the change is possible or cancel the reservation.
• The reservation desk will contact you by e-mail to inform you whether the change is possible or not.
  
  *In case you did not receive the email, please check your reservation status on the "Your Reservations" page.
• If a cancellation fee is incurred, the JCB Platinum Restaurant Service by SYOTAI BIYORI desk will contact you by email or call the registered phone number.
  
  *If you make a cancelation directly to a restaurant, the reservation status in our system will not change.
  *If you request to change the date, time, number of people or cancel your reservation, you will be charged a cancellation fee depending on the date of your request.
  Important: cancellation fees are charged based on business hours on the date of cancelation arrangements. All requests sent after 19:00 JST are accepted and arranged on the next business day.
  If the day of cancellation arrangements falls under the restaurant's cancellation policy, the prescribed cancellation fee will be charged. Please check the cancellation policy in the reservation confirmation email or on each restaurant's page.

How to check your reservation status

• On the "JCB Platinum Card Authentication" page of the JCB Platinum Restaurant Service by SYOTAI BIYORI website, enter the first 10 digits of your JCB Platinum or higher-grade card number issued outside Japan, and click the "Authenticate" button.
• The JCB Platinum Restaurant Service by SYOTAI BIYORI website will appear. Click "Log in" in the upper right corner.
• Enter your membership number and password and then click "Log in".
• When the member's top page will appear, click on "Your Reservations" in the upper right corner of the screen.
• A list of your reservations will appear. The status of your reservation, Checking availability, Confirmed, Unavailable, etc., will be displayed next to the Reservation Details column.