Frequently Asked Questions

Q. Why should I choose Syotai-Biyori?
Being a member with us will enable you to find the perfect restaurant for that special occasion and enjoy exclusive privileges. Restaurants participating in the program are well known and top-notch, some of them have stars. We provide you with the most recommended prix-fixe menu from a restaurant menu.
Q. Can I expect a high level of service?
Yes, you can expect the highest hospitality. From the restaurant's point of view, our members are likely to become repeat customers. The cost of the meal for one person is considered as the advertising cost. Participating restaurants provide complimentary meals and will do their best to keep customers satisfied and wanting to visit time and time again.
Q. How many times can I make a reservation?
You can use the service once in six months at each of participating restaurants. After six months, we reset the service, and you can use all the featured restaurants again.

Period of Use
A period...From the 1st of April to the 30th of September of each year
B period...From the 1st of October to the 31st of March of each year

*You are limited to one complimentary meal per restaurant every six months (during A or B periods).
*Restaurants information updated semi-annually.
Q. Why am I not getting emails?
Please check the following:

• Check your spam or junk mail folder.
• If you are using domain-specific reception, please add to your list of approved domains.
Q. Getting a “Session Timed Out” error message?
Possible reasons for seeing the session expired message:

1. If your browser's cookies are disabled or blocked, or if your computer's clock is way off, your session may have timed out. Please check your settings.

2. Do you change your IP address frequently?
If you change your IP address frequently, it may be judged as unauthorized access and blocked.

3. Is your browser's user agent changing frequently?
Depending on the browser, the user agent may change without permission, so your access will be recognized as unauthorized access.

If possible, please try logging in on a different computer.
Q. I have to make a reservation at least 3 business days in advance?
Reservations made less than 2 days in advance will not be accepted. Please submit your reservation request at least 3 business days before the desired date of use (excluding year-end and New Year holidays).We apologize for any inconvenience this may cause and appreciate your understanding.
*Please note that the reservation desk is open from 10:00 to 19:00 JST. Reservations made after 19:00 will be processed and confirmed on the next business day.
*For restaurants outside Japan, please submit your reservation request at least 7-10 business days before.
Q. Which menu will be served for my confirmed reservation?
Your reservation was confirmed for the prix-fixe menu specified in the reservation confirmation email.
Q. How far in advance can I make a reservation?
We accept reservations approximately one month in advance. However, for some restaurants, we accept reservations from three months to one week in advance.
*Please check “Reservation start and deadline” on each restaurant's page.
Q. I made reservations directly with a restaurant by myself, can you make arrangements to use the complimentary service?
No, we cannot. Our service is not available for reservations made by members directly with the restaurant.
Please make reservations request online via our reservation desk.
Q. How is the cancellation fee calculated?
The cancellation fee is calculated by subtracting the complimentary course fee from the total received amount, including the course fee, service charge, and taxes at the time of booking, and then applying the cancellation policy. The total amount may vary depending on what is specified on each restaurant's page.

Example: For a reservation for 2 people, the course fee is 10,000 JPY (tax included), 10% service charge, and 100% same-day cancellation fee.
(1) If the restaurant's page in the Special Offer section states, "*10% service charge for one person is included."
(10,000 JPY (course fee) + 1,000 JPY (service charge)) x (2 people - 1 person (complimentary)) = 11,000 JPY
11,000 JPY x 100% (same-day cancellation) =11,000 JPY

(2) If the restaurant's page in the Special Offer section states, "*Service charge [10% of course price (excluding tax) + tax] will be charged separately per person."
(10,000 JPY (course fee) + 2,000 JPY (service charge for the number of people)) x (2 people - 1 person (complimentary)) = 12,000 JPY
12,000 JPY x 100% (same-day cancellation) = =12,000 JPY

*Japanese only.