We recommend early reservations, as the participating restaurants in Hawaii are very popular and reservations are hard to come by.
*If you are traveling overseas, please ensure that you can be reached by e-mail or phone.
Important Information for Dining in Hawaii
- Due to time differences and public holidays, please submit your reservation request at least 7–10 business days in advance.
Reservation Desk Hours: 10:00–19:00 (JST)・Reservation requests, reservation change requests, and inquiries received after 19:00 will be accepted and processed on the next business day.・Please note that the Reservation Desk is closed during the New Year holiday period. - When making a reservation, please provide the name of your hotel or a local contact number.
・The restaurant may contact your hotel or local contact number to reconfirm your reservation.・If you provide a mobile number as your contact number, please be aware that incoming call charges may apply while you are on international roaming.
- On the day of your reservation, please present your reservation confirmation email to the restaurant staff.
- Prices in Hawaii are exclusive of tax and gratuity. Prices are subject to 4.712% sales tax and 18–22% gratuity (service charge).
・If the gratuity (service charge) is not automatically included in your bill, please add a tip.
- If you do not arrive within 30 minutes of your reservation time, your reservation will be considered cancelled. Cancellation fees may apply in accordance with the restaurant's cancellation policy.
- We recommend checking traffic conditions before traveling to the restaurant. If you take a taxi, we recommend showing the driver the restaurant's address or map rather than simply telling them the restaurant's name.
- Smoking is prohibited in all restaurant seating areas.
*Japanese only.